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| - I wanted so badly to give this company a good review and up until Monday I would have, but the owner's behavior on Monday was so reprehensible, I have no choice but to warn you.
I needed a larger hot water tank and submitted requests on-line to several companies. James of Spyder Plumbing was quick to respond and quite personable over the phone. First problem is he was reading and saying one thing and thinking another so he did not have a 55 gallon tank to install the day before our appointment, it would have to be ordered and would take an additional week. That actually worked out okay because his advise was I probably needed an 80 gallon tank to insure enough hot water for my new walk-in tub. I considered his recommendation and decided to order the 80 gallon tank instead and verified that he would get the county permit and arrange for the inspection prior to committing to the job.
There was another glitch along the way, but long story short, we now have a lovely 80 gallon hot water tank installed and Jason, the installer, did an excellent job and was a very nice person. I texted James, the owner whom I never met face to face, about the permit and inspection and was told he would get it over the weekend as it was less expensive if he got them in a batch. Okay, no problem. Next week when it didn't arrive, I was told he'd been in Atlanta for the weekend. Another week goes by and I text asking what it will take to get the permit.
James called me with a question of whether or not we were city or county and before I knew it was yelling at me at the top of his voice over the phone because I was inconveniencing him by asking him to do his job for which he had already been paid. He'd had my $1800 for two weeks and I still didn't have the paperwork to make this job legal and finalized. He ranted on in a manic type episode for about five minutes. I put the phone down so I could see the connection was still good and could hear him yelling although I couldn't really hear all that he was saying. I won't allow that kind of poison to be spewed on me. Would he have attacked a man this way? Who else does he treat this way?
This is the most unprofessional person I have ever dealt with. He has since apologized and I forgive him, but that does not mean there are no longer consequences for his actions. I cannot recommend that anyone hire Spyder Plumbing.
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