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  • We had been living in our home for more than 5 years without a water softening system, and upon doing my research, getting a few quotes and securing the monies needed; we finally decided to schedule with IWS. I wanted this to be done the first week of June, because of my availability to be home when I'm not traveling. I initially scheduled with the lady that answered the phone. I gave her my address, phone number and email, after which I received a call from Bryan. During both calls I stated to both that our home did not have a loop installed and piping would have be installed. The day came, and around 8am (2) field installers showed up, took a look in my garage and stated that they had not been told that piping would need to be installed, then they both left. A bit puzzled I called Bryan and he returned my call toward the end of the day. I told him that he could stop by at any time, since I would be home and in fact he did. During his visit he did tell me it was more work than he anticipated but wanted to try to give me a good price, but was different than the original quote. Anywho.....after the scheduling mishap, the miscommunication with the office and the installers and the fact that it didn't get done until a week after I had anticipated, I am happy with the outcome and our system. Bryan and his team do a great job, they ended up installing the system within our garage cabinet, no where to be seen. I even got a hose bib, which will be good when I hand wash our cars without without having any water spots! Would I recommened? Sure!
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