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  • DO NOT SHOP HERE..their slogan "NO BULL", is BULL, as in bullying/pushing you to buy. I took our 2014 Buick Enclave in for service last year, warranty, after 3+ hours left with '17 Enclave, & LESS FEATURES than '14. Salesman (Ed, no longer there, can understand why!) kept repeating, GOING INTO EXTENDED WARRANTY, so what! That is WHY we bought one. Regardless, after MANY NO NO NO, I said yes as I was VERY TIRED. Had right knee replacement 12-16, left knee sooner NOW because the '17 getting in & out is HARD-'17 is higher-wider-longer; they wouldn't put running boards on, either. Last month went to see about returning it. According to finance "lady", if we had returned it in 1 month, no problem. HOWEVER, Dejan Zoric, Sales, had us try other cars as my husband has a back disease which prevents him from bending. Got into a GMC Terrain, 2018 (!) & it is NICE..drove on 95 and back. BUT, we DIDN'T WANT another car. THEN, he ran credit score, didn't QUALIFY due to upside down on '17 Buick even as trade in! What HE DID TO US WAS UNCONSCIONABLE, WE SAID WE DIDN'T WANT ANOTHER CAR & THEN TELL US NO??!!?? We left angry/upset/embarrassed. I told the finance "lady" during a phone call, YOU PRE-QUALIFY PEOPLE FIRST & LET THEM KNOW WHAT TYPE OF CAR THEY CAN BUY, NOT "TEASE & TEMPT THEM" WITH A TEST DRIVE, THEN TELL THEM NO! BAD FORM, EARNHARDT, BAD FORM!! I did tell finance "lady" (told her I wouldn't post her name, she was nice), I would be posting on YELP..UNFAIR BUSINESS PRACTICES, IN OUR OPINION. AS SENIORS, WE WERE TAKEN ADVANTAGE OF LAST YEAR, & RECEIVED WORSE TREATMENT THIS YEAR BY DEJAN ZORIC, SALES. Don't EVEN get me started on the LACK of service from Alex Harris in Service for the '14, prior to his marriage. He was to call for appointment on the '14 after his honeymoon in Disney World. Went back 2 times before he left (needed loaner car), they couldn't find keys, forgot to order, HE WILL PLACE STICKY NOTES ON THE WEEK HE GOT BACK, NO 1 NOTE IS OK, TO CALL ME; HE NEVER DID!! HE IS STILL THERE, too! Andy at least got things done, but HE is gone. DONE WITH THIS PLACE!!!
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