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  • Although I'm a "local" every now and then we like a little staycation and try a different hotel each time. This is one we won't return to or recommend. We stayed in the west wing, the hallways are grey and bland looks scary and cheap! Put some colors or artwork on the walls...two different carpets at one point....ugly! Room was super small, I felt like we were at a small town motel not the MGM Grand in Las Vegas. We had plans so we freshened up and left for the evening, we arrived back (late) fell asleep and the next morning while getting ready my fiance sitting in a chair notices there was a dirty pair of boxers under the bed! I spoke to housekeeping since she was in the hallway, I went to speak to the front desk and of course they brought a manager. Who questioned how we didn't notice them when we arrived...as I explained to her aside from being in a hurry, we didn't expect to have to thoroughly inspect the room after all MGM is (what I thought) supposed to be a nice hotel. I Was dissapointed with the customer service from the Mgr (the registration clerk Crystal and Brennan were super friendly =) ...whatever...so we had plans again & left for the evening. The morning of checkout (which is at 11 am) so i was a little pissed when at 9 am we hear a quick knock and our door flies open followed by "housekeeping" we were still in bed so I respond "we're not ready!" Ugh that was the worst hotel experience I've ever had!!
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