Disappointed. The Keg has been a staple for several events over the years and has generally resulted in a good experience. This time, at this location, complete failure. The reason they got 2 stars was because the waitress saved them from a zero. Despite being super busy she was delightful and professional.
The issue began with poor management of our party of ten. Called ahead of time to ask for reservations but was told they don't accept them but we'll be 'expecting you' and thus be expedited reasonable quick. Without gettimg into the aggravating details it was 1hr 15min wait. Each time we asked after 30 min we were told the table is being set up - clearly a stall tactic. I was fully prepared to leave but didn't want to ruin our guest's birthday who was looking forward to her meal.
Generally speaking the meals were good but not excellent. Several steaks were cooked incorrectly which resulted in lots of plate swapping. Luckily we all ordered similar dishes.
Lesson for management, set accurate expectations. As a patron i will make an informed decision that i may not like to make but at least i know what to expect.
Future lesson for me when im dropping in excess of $500 for dinner? reservations.