I couldn't get the electricity to go on in my bedroom. Several repair services told me they couldn't help me for 2 days. Michael was able to help me the same day. He called me to tell me what time to expect him and arrived on time.
He introduced himself to me - and my dogs.
By asking questions, he got the info he needed for repairs. It was a simple solution, taking just a few minutes. He was kind, telling me I didn't owe him.
Michael educated me regarding what to do before I call anyone. He suggested I could save money by prioritizing a list of to do's so he could get more done the next time I need his services (which are reasonably priced).
There will be a next time!