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  • Stopped in here for lunch on 10/13/2011 around 12:30pm. Had 1/2 prime rib sandwich, and lobster chowder soup. Soup turned out to be OK, nothing to write home about. I pick up my sandwich and just as I was about to take a bite...I saw a BLACK CURLY HAIR on my sandwich!!! I immediately sent it back and asked for a manager. The managing partner came out right away. He seemed very sincere and apologetic for what had happened. Not only did he comp my meal, he also comped my girlfriend's meal, AND gave me a $15 gift card to use at another time. In my opinion, he handled this situation exactly the way it should of been handled! Even though I had a bad experience here, I will return and give them another chance! The managing partner was going above and beyond in order to keep my business. I appreciate his attitude and his customer service skills! Thanks to him, I will return to give the Champaign Longhorn a second chance!
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