Awesome venue. I always enjoy coming here to watch the Pens play! The arena is clean and well-planned, with lots of options for food and drink. Bathrooms are generally clean, and the local staff are always helpful to us. I've sat in several different sections to watch the hockey games, and haven't yet felt that there was a "bad seat" in the house. I hope to be back again and again!
Please note that the above review doesn't include my impressions of their parking arrangements. I docked two stars from my really favorable impression because of the way things are. Being gouged for parking sucks - I hate paying $20+ to leave my car in the middle or back of an empty lot. With ticket and concession prices being what they are, parking could be more reasonable. Middle class families will soon be unable to enjoy Pens games (many are already unable to do so because of the cost...) and we will all suffer. Build an adequate parking structure and offer reasonably priced parking, and fans will flock to your games and buy expensive fan items and food.