When we arrived our air conditioning was out. Our room was beyond hot and stuffy. We had made the request to have a "pack'n'play" in our room, apparently they don't read the requests when you book your room because we had to have somebody bring us one. We also asked for extra towels and extra pillows which were not there. Our air conditioning went out SEVERAL times during our stay because it was "frozen". We never dropped our temp below 70° because that's what the maintenance man said yet we had MISERABLE nights because it was 10x hotter in our room than even outside. Plus, when I got into the shower the ceiling had hair and all kinds of "gunk" on it. Completely unsatisfied.