We wanted to order some soup to pick up. We tried to order via the website, but the time of pick was changing by 10 minutes later every 20 or 30 seconds. Although it was only 7:30pm, our pickup would have 8:50. We decided to call instead. The order via the phone could be picked up in 5 minutes. We arrived home with hot, good soup. However; the bread was rock-hard and stale. I guess they figure they could unload the bread they would throw away since we wouldn't know it was bad until we got home.