(This review is for Zipcar in general, not just this one location)
Would give a negative score if I could. I still haven't used the service, only because they are playing a game with my application. Moronic customer service that can be replaced by machines and no one would realize. They claim to have sent out my zipcard on 25th March 2015, and am still waiting for it (on 17th April 2015). Sent umpteen mails and calls, and felt like I was talking to a computer program at the other end. So yeah, they charged me $25, had a look at all my documents, e-mailed me the approval letter, and are trolling their robotic asses off. Maybe they've sent a pigeon to deliver my zipcard.