I have 4 lines with sprint, we have been having challenges with our bills, seems like every month. My wife is so upset with all the issues. I have been back and forth to the store almost 10 times in the last 4 months. The first girl that helped us is no longer there which is a good thing. She didn't tell us somethings and we got charged. The store manager Shawn helped us through some of those issues.
Then more issues and I won't discuss the names of those individuals as they didn't really help us. But there is a young man in there that is extraordinary in his service. He is smart and provides HONEST service! His name is Matt, this young man is not about trying to make the most money from you. His tells you exactly what the charges are and what the store can do.
I heard him helping a mother and daughter and steered them in the right direction and even helped them work with the customer care over the phone.
Don't get me wrong I am not saying the rest of the guys don't provide good service as I haven't worked with all of them. But Matt has been a true pleasure to deal with! After all we are talking about a wireless phone company! If you use Sprint or want to change to Sprint, go see Matt at the South Outlet Mall location.