The Apple Store in SouthPark Mall is a fun place to play with all the new Mac products. The story is usually crowded with Mac enthusiasts. Overall, I think the staff does a good job, but there have been some occasions where it's taken way too long to get help and pay for whatever we were buying.
I had one annoying experience: My boyfriend and I took his iBook in because he needed a new power cord, which was covered by the warranty. But they don't have the power cord in stock and had to order it. They refused to ship it to us, so we had to drive all the way back to SouthPark a week later to get it. To their credit, when my boyfriend expressed dissatisfaction about this on an Apple survey, the store's manager called to find out more about why he was unhappy. And that's one of the many ways Apple keeps people coming back.