Strangely, the people behind the counter are nice and personable. At least the one I dealt with. The security guard is a terrible. Wont even make eye contact when asked a question. I was so insulted, I made him repeat his answer. The system is cool. You go to a computer, check off what you are there for and you get a #. A large TV screen on either side of the room tell you what # they are on. All in all, I was in and out in less than 45 minutes! The girl behind the counter was great. The people going in and out leave A LOT to be desired. WOW! All I have to say is.....WOOOOOOOW!