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  • We've been to Boneheads several times over the past few years. The food always tastes fresh and is seemingly healthy. The problem we've run into the last few times has been the service. The last time we went it was slow and unwelcoming and we said we wouldn't go back. And then we ran across a coupon. So today we went for lunch after probably a 6 month hiatus. The restaurant felt unclean - the tables were sticky, the napkin dispenser was sticky and broken, food was sitting on a lot of tables well after folks had left. We were there at about 1:30, so it's safe to say the lunch crowd had come and gone and the staff just wasn't picking up leftover food. So, with food sitting around and sticky surfaces we didn't have a great impression when we sat down at our table. Also - it's clear that they've updated the large menu board, but the menu copy that's taped to the counter in front of the register is still showing the old prices. Details, details, it all matters when you're trying to convince me that your restaurant is where I should spend my money. As we're sitting there waiting for our food (which IMO took too long based on the crowd in the restaurant), a young man came in wearing all workout gear, sweating and dirty. He walked right behind the counter and into the kitchen where he was joking and chatting with the staff. I never saw him wash his hands and he was touching the registers, counters, and the supposedly clean staff members. He placed his order from behind the counter and with his sweaty clothes on, he waited for his order to appear in the "order up" area - right where the cook was preparing my lunch. No, I'm not okay with some sweaty guy standing next to where my lunch is being prepared. I don't care if you're the owner, the owner's son or a random employee. You are not clean and that is a HORRIBLE impression on customers. Our lunch was okay, but frankly, I was disgusted with the sticky surfaces and sweaty visitor to really enjoy it. I'm afraid that what was once a great restaurant when it opened has now become a dirty alternative to what it was in it's prime. Boneheads - if you're going to have a kitchen open to where all of your customers can see what's going on, I suggest to treat it as such. And while you're at it, clean the tables, pick up old food and replace your napkin dispensers. Gross.
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