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  • I made an appointment, dropped off my car, and not five minutes after driving off the lot I received a call saying they had cracked the replacement windshield. That was already frustrating enough because that meant I now had to wait longer to get it fixed. I now had to make another appointment and the soonest they had available was 5 days from then. I found that extremely frustrating and when I asked if they could come to me next time and as compensation waive the service charge; they would absolutely not. I just do not think they have good customer service and take responsibility for their actions. I even called the executive customer service line and they were unhelpful and basically said "oh well". The next appointment I made was at the Elwood location closer to me and I was pleased with the outcome. I would not recommend to a friend because they do not offer quality customer service.
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