KEEP CLEAR: customer satisfaction resolution of defective cooler ZERO at corporate level. Representative level resolution: "I would rather take back the cooler and install it somewhere else and make more money". witnessed! This company is every aspect of the opposite as advertisement while on hold: quality service with outstandinding customer service N O T !!!. Not ONE person in the chain up to corporate level delivered the basic customer satisfaction skillset. THEY DO NOT CARE ABOUT YOU AS THE CUSTOMER. I regret every second of experience from day one to consider their service. PLEASE DO NOT DO BUSINESS WITH SPARKLETTS.