They get one star only because there is no option for less than one star. I had to leave and take my dog somewhere else before coming home. My poor baby was shedding horribly (more than just a few loosened hairs which would be somewhat normal) and had feces matted to her rear. Really? I just had her groomed and it was not there when I dropped her off!
I had to show back up after 3 hours because I never received a call too. When I arrived the kid wanted to argue that he had called me. Horrible service! I chose PetsMart because of the good they do with PetsMart Charities, but based on my interactions and the condition of my dog I am concerned about what she endured those 3 hours.