I had a hard time deciding on how many stars to give cuz my family, friends & I love the pizza from here....my dilemma comes from the customer service. I work very close by & on most occasions someone else picks up the order. Some of the younger people that have gone to get our order always say the customer service is HORRIBLE. I have a feeling it may be because they aren't tipping to the staffs liking. However, like a previous reviewer stated, the wait time can be out of control. I had called an hour & 40 min ahead of time for 1 of the 36" pizza, which we get a lot. We usually get 4 different quarters on the pizza. The last time it was ALL wrong & the pick up person waited an additional 25 min for the pizza. I will still get pizza for home, on occasion but where I work, well, everyone refuses to go pick up our order.