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  • So someone from this company FINALLY did call me after weeks of total radio silence despite my review and update. It turns out the woman who had been taking calls and arranging the estimates was the one dropping the ball on getting back to people. She is supposedly no longer with the company. The woman who called me was very apologetic, and it seems this wasn't the first time said ball had been dropped by this former employee. Too little too late firmly applies here. What All Patio Doors and More should take away from this/these fiascos is this: If you are a small business owner, and the majority of your business is estimating/completing work, the boss should NEVER ASSUME he/she can rely on a paid employee to ensure that all his/her estimates are being completed and submitted to customers WITHOUT CHECKING/FOLLOWING UP on each estimate PERSONALLY. Indeed it takes an extra hour a day after a long day of fixing doors, but at least you can rest assured that the only reason you don't win a job is because perhaps someone is offering a better deal, NOT because your customers aren't getting their quotes from lackluster staff. In this case I absolutely would have hired this company but for the fact that they contacted me weeks too late. I hope that they get back on track (pun intended) and that the owners will ensure all estimates are followed up on in a timely fashion.
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