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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I went in last Friday to use a gift card that I had received for Christmas. The clerk informed me that the gift card had no value. I was very confused as the card had been given to me for Christmas and it had been on my desk ever since. She explained that the value had been used in May and I could purchase a $49.95 hour massage. I decided I did not want to spend that much and left. When I checked my credit card a few days later I saw a charge for almost $25 from them ! I called and spoke with manager (owner?) and basically she said since I was a no show (which I wasn't, I showed up) that she still had to pay her massage therapist and thus the charge. I agree, she should still pay her therapist, but it SHOULD NOT have been done on my credit card. The business should have eaten the $25 and paid the therapist themselves. If this had been done, I would not be writing this review right now. Joy did offer to have me come back and pay $49.95 for a massage with a free add on. Really ? I don't want an add on, I just wanted my $25 refunded. Why would I spend another $50 at a business that doesn't have the customer first and foremost in mind ? Customer service is EXTREMELY important and customers have lots of options for massages. I don't think it was a wise decision to lose myself, friends and family as customers over $25, but it was her decision and thus the review. I find it interesting to note that I am not the only Yelper to have had customer service issues at this location. Be very careful about booking appointments with location.
http://www.openvoc.eu/poi#coolReviews
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