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  • Where do I even start with this joint... first I started coming to this facility because the one in Chandler off of the Santan 202 was a complete hell hole nothing but problems at that one. Anyways back in November I had an issue with my 2013 sentra. My vehicle stalled in the middle of a busy intersection . So i carefully was able to get my car off the road. Long story short i was able to drop it off at this Larry H Miller facility overnight and the next morning the service advisor called me his name is Mark he was great kept me informed with what was going on any new news he would call me he was great. come to find out there was an issue with my transmission that also had an open recall that i never got notice about but it was under warranty so they gave me a brand-new transmission and everything seemed fine. Now come December 11 on my birthday of all days my car once again stalled in the middle of a different busy intersection almost getting hit by a HUGE truck! Once again i got my car off the road! Finally was able to bring it back to this Nissan dealership overnight. The next morning never got a call from anybody to tell me what was going on with my vehicle. By around 12 i called in to see what was up. The service advisor his name was Gary was a complete asshole, never once apologized for anything every time I would try to talk he would talk over me without hearing what I had to say and when I told him that once again my vehicle stalled in the middle of an intersection all he said was well this is a different situation it's not the same from last time. Really? After all this ruckus with Gary we asked to speak to somebody that was higher up than him like a manager. he gave us the info for the manager tyrel russel whom we have tried calling many times and no answer or call back! We also got some information on a Bill Brixley and tried calling him MANY times and either it goes to voicemail or the people hang up on us! What kind of service is this! Please people save your money and go elsewhere this facility doesn't care about their customers all they care about is the money they're getting out of them!!!
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