First impressions are lasting! And Elevation Spa (as in this is the service I was going for) has left a horrible taste in my mouth. Just denote: SERVICE IS LACKING and I take issue with the whole website ad and follow up phone call I just completed moments ago.
I was brought to the spa through a click through ad. Saw the $29 massage deal and thought of the schedule dates and called after seeing the website "Under construction" sign on the main page. I called and had to leave a message as they are not open on Sundays.
Just received a return phone call and it was as unprofessional as possible. Ok, she wasn't smacking gum in my ear but she called me as if we were bff's. You don't know me so call announcing yourself and not simply by my first name. Yes...this matters. Anywhoo, once I recognize what's going on I state the premise for my call and purpose. Apparently, there are several deals going and she was confused as to what I was speaking of so I start over and give the details. Now...she gets it and tells me how you have to buy that online and those change weekly so today would be a different deal.
Well, I can read and that wasn't clear. But maybe I'm at fault for not viewing the pages from the actual computer and simply relying on the Iphone. At any rate, ergh no... I don't think so. If that's the deal and I called you before it ended and etc. etc. honor it. Matter of fact, go head and prebook me to get the additional 3 massages in that I had planned for after my travel dates. But whatever. The lack of self-correcting, nonchalant attitude told me to keep it moving. No need to spend my money here. And I so wanted to as they are right downtown and I never thought about them before now. Oh well!