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| - I have been here twice now and both times were just wonderful. I was tempted to try Bota Bota, which looks stunning in the photos, but reading reviews from Yelp/Trip Advisor it seems like Scandinave is the place to go for a more relaxing and quiet atmosphere, plus better customer service. Can't vouch for Bota Bota, but definitely echo all the great reviews about this place. It makes it hard to want to try any other spa in the area.
So, customer service -- top notch. The bilingual staff here are polite, friendly, and make sure everything is taken care of. I made reservations on the phone and they provided lots of information about the spa. Checking in was smooth. They greeted me and my SC (spa companion:P) by name and they do a thorough job orienting you to the space. I had a massage with Yan which was maybe the best massage I have ever had! Very attentive, actually looked at that medical history sheet (I notice at some spas they get you to fill it out and then no one bothers to look at it!), and used some passive stretches in addition to more traditional Swedish massage techniques. There were lots of staff making sure to keep everything clean.
The facility is beautiful. I can't compare to other Spa Scandinaves which have an outdoor component, but I really like the quiet and dark-ish ambiance here. It feels like you're in a cocoon. I love both the steam room (which smells amazing, is really spacious, and really allows for a gradient in heat depending on which level you sit on) and the dry sauna (wooden head rests? yes please!). The lounge area has everything you need from comfy lounge chairs (like giant bean bag chairs), pillows, magazines, apples, dried fruit, nuts, water, mint tea... The quiet zone is a great place to take a nap. The women's change room has 3 showers plus hair dryers, flat irons, body and face cream, hair elastics, spray deodorant, and other essentials in case you didn't bring your own. There is a supply of plastic bags for you to store your wet swimsuit when you leave. The robes are super plush and fuzzy. Your locker is opened/closed with a thin waterproof bracelet, so you don't need to worry about carrying a key around.
Prices are very reasonable for the quality of the spa and services. Check out the Sunday night/weekday specials. I went on a Monday and got a 60 mins. massage plus access to the baths for $99. They also post some promotions on their website or facebook. I wish we had a place like this in Toronto (maybe the closest one is Hammam Spa)! This is everything a spa should be -- just show up, bring your bathing suit, and let them take care of the rest!
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