TERRIBLE!!!!!! I called them numerous times to schedule the pick up of my car. They 'partnered' with the company that financed my old leased so I had NO CHOICE but to deal with them. After FINALLY getting someone on the phone I schedule my pick up. The day of no one calls. No one comes. I call them and their response is "Oh, no one is coming today. We couldnt find anyone to go get the car". Really?! People took off work to be there when you got the car and you couldnt even give a courtesy call to say no one was coming?! I had to call you?! Terrible customer service. Cant wait to be done with them!