Salesman was nice and the bed was acceptable... Where they lack is customer service. The delivery driver showed up with DEVIL horns tattooed on his forehead. They refused to do what was promised by the salesman. They were supposed to take my mattress but refused to after I paid them to. After an hour on the phone with a delivery manager in the New York office, I was given some money back on the deal but I was not happy at all with the delivery service they used. I will never buy from them again as my experience was horrible after the sale.