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  • TLDR: We used Romantic Planet to arrange travel for guests to our Destination Wedding in November 2011. The service was poor, and every one of our guests who used them complained to us about them at some point. They were the biggest stress factor of our entire planning process. The issues we had: * We received a quoted rate from a Romantic Planet Rep, agreed to it and paid a $500 deposit; then we found out the rate had fallen through and wasn't available. They denied our request to have the deposit refunded * We were pressured to change our travel/wedding date in order to accommodate the packages they had available * When we asked the manager to arrange for us to work with a different representative, our request was quietly ignored * When some of our guests found better rates online, Romantic Planet was unable to match them * Our guests who booked with them complained that the Rep was uncommunicative. She did not provide confirmation of bookings unless asked * The rep continually told one of our guests the wrong travel date, causing ongoing confusion * One of our guests was overcharged * Guests did not receive their travel information (i.e. flight times) until three days before departure * We had to request our deposit back once everyone had paid, and then it took them 15 days to get it processed * Upon arrival at the resort, one couple did not have a room waiting; the resort didn't have a reservation for them on file * The Rep never followed up with us after the wedding to see how things went What they did well: * They provide the option for guests to book online * They set up a wedding website where they post all the travel details of your wedding * They found flights for one set of out-of-town travellers who were very particular about the flights
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