I've been here several times and as I sit here an hour in waiting for pedicures for my daughter and her friend, they told me it would be 20 minutes. Many people walked in after us and stated they did not have an appointment but they all went ahead of us. Not one person came to explain or apologize. HORRIBLE HORRIBLE customer service. I would have left already, but that would have crushed these kids! Shame on this place and their rude staff! They will never earn my business again.