This is my least favorite place. The maintenance department is slow. And the waiting room is small and dirty. An appointment is always required, but that doesn't mean you'll be seen at that time. The shuttle service takes hours to get home and get back to the dealer. I've waited almost three hours and no one has given me an update on my car. I can't just ask anyone about the status because the staff will tell you to wait for the person who took the car. If there were negative stars I'd select them.
Let me update my review. After the hours of waiting a month ago. I was given the paperwork and on it it said I was informed about the brakes needing to be replaced and that I declined to get them replace this visit. I was never notified until they had me sign the paperwork. No one called to ask if I would like to have my brakes replaced. I had to go back at a later time to get new brakes.