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| - Beware: they will take advantage of you and overcharge you! My wife and I were out of town when my 18 year old son and 13 year old called and told us the air went out. A good friend kindly got on the phone and helped arrange for Howard's to show up. I received a call from their tech telling me that the fan went out and that it would be over $900 to fix, but if I paid $400 more to have the rest of our system serviced, he'd give me 10% off the fan motor. Because I was out of town and my kids needed air, I approved the fan, but not the upsell (I had no idea what a fan motor should cost at the time and trusted them to be fair). When I returned home and got the invoice, I looked up the cost of the part they replaced and found that the part should have only been around $200 at the most, so they charged over $700 in labor for less than 3 hours of work. After talking to the very unhelpful girl there, Kianna, I quickly realized they could care less about taking advantage of people. Her words were: you ok'd the rate on the phone, we aren't the cheapest, and that has been our rate for 5 years. Considering they robbed another guy who posted on yelp by charging him $800 for his fan motor, it's obvious she's a liar and they are thieves. If you don't mind being taken advantage of, definitely use them. I've already have had the privilege of sharing how bad they are with several friends and will continue to shed light on their shady practices. To Howard's: I hope the extra $300-$400 was worth the negative advertising I'm providing for you.
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