**Update - I was contacted by one of the owners to find out what exactly went wrong with my visit so he could help to ensure it didn't happen again. He was very apologetic and understood if I didn't want to return. However, he was willing to accommodate my schedule and come in on his lunch if I was willing to at least give the office another chance. My second visit was the exact opposite of my previous visit. I was greeted and taken back to get my exam promptly. I was very impressed with the level of concern and service provided.
I was contacted by the office "we see that you have insurance coverage for an exam and glasses that you should use before the end of the year". Being that I am your typical busy working person, I thought how convenient! They had an appointment at 3:30pm on a Monday available so I took it. On the day of my appointment, I had a VERY challenging time finding the building because it's at the entrance to a neighborhood. I was 12 minutes late and the receptionist rolls her eyes and tells me "let me see if he'll even still see you". She returns and says that the dr. won't see me but that I can wait until 4:30pm for another appointment.
If you were so desperate for patients, that you were proactively calling them up and getting them in to use their insurance...I think it's pretty startling to have you turn them away so quickly.
I have recommended LOTS of patients their way previously when a doctor by the name of Dr. Ho (the doctor I used to see) was still there. Unfortunately, she has left and the operation has clearly taken a turn down hill.