I had a septic tank in hard to reach part of my property , after calling 4 different companies I was told their trucks only carry 50 feet of hose , I needed about 100 plus a 10 foot drop to the tank . The person that answered the phone asked me a few questions about the ,location , any emergencies etc then scheduled me for the next day . On that day before the truck arrived he personally came out to look at everything . The truck came and the tech did his thing emptied the tank , checked the whole system and explained each step of the process. Their prices are fair and their customer service is outstanding , this is a CAN DO company.