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| - The meatballs were excellent, but the service and overall experience were so far below-par that I can't bring myself to give this establishment more than one star.
After enjoying their experience at the sister Buonanotte in Montreal, my friends had booked a large party of 12 to come by a few weeks after the restaurant's grand opening.
We know that things can be cumbersome when a new business is settling so we tried our best to make it easy for them, booking two months in advance and calling a few days prior to remind them we were coming.
Unfortunately, it seemed that they forgot about us and all the large tables were already taken. Management did not attempt to make the situation right, they did not apologize, they actually found a way to make matters worse: after making us wait for "just a few" (aka 45) minutes, they sat us at three separate tables.
Although the tables were not heavy and could easily be moved, they told us it was against their policy to displace the tables at that time in the evening.
We began dinner at three tables that were not adjoined and, because there was such a delay, the restaurant began turning into a nightclub while we were still eating. All the tables were moved against the walls (except ours) and people began dancing all around us. We quickly finished our food, paid and exorbitant bill and left.
The worst part? The stuck-up, conceited and immodest demeanor as well as the stark lack of apology from the manager (and any of the staff).
I will advocate against this establishment fervently any time I hear its name uttered.
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