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  • I used to go this cosy nice place but changed my mind after yesterday. I ordered a bowl of soup and a mix salad which have kale, apple, pecan, cranberries in it. In this restaurant first you order and pay, then they give you a number and a waitress brings your order to your table. In this comment, I will not even say anything about slow service because the hygiene is more important than that. I noticed that the spoon they brought with the soup was dirty. I can understand that the dishwasher may not clean perfectly but if you are doing this business you should check the cutlery, glass, plate before you serve to your customers. A waited for a while at my table for a waitress to ask a replacement but then I decided to go to the cashier section. I tried to hide their faults from other customers who are lined up for order and payment. I gave the spoon to the cashier/waitress on the other side of the counter showing the dirt on it. She just put it in the dirty bin and did not give me a new one. I stared at her asked a new one, she even did not understand why I brought a dirty spoon to her. I asked to get a new one because it was dirty. She gave me a new and a clean one (visually checked this time). But no sorries, no apologies. After I finished my soup, I started to work on my salad. And this was the second shock. The price stickers tagged on the fruits were still on the sliced apples. That was really enough. I waited and raised my hand to take any waitress attention. One of them did not even come near me although she saw me asking for help. Then I stood up with the plate and went to the waitress who served me. I showed what did they serve to me, and how did I feel. She just talked to the cashier and the chef, then threw the salad in the garbage. Cashier refunded me cash amount of the salad. Again, no apologies no sorries. Now, this place does not deserve even 1-star. You can decorate your place very fancy, your staff can wear yellow t-shirts, hats and you can serve the food and drinks with yellow plates,mugs. But the priority should be HYGIENE. This is more important than your decoration. And the most important part, you should know to say sorry when something is your fault.
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