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  • Two times in a row I have experienced difficulty with what I was told was the total price for their services. The most recent time which was today I was given a total price for what they were going to be doing to my kitty Akila to figure out what was wrong with her. So I booked the appointment immediately, based on the price, and my Fiance took Aklia to her appointment. After waiting an hour and a half to be seen (Which is understandable because they were caring for a dog that just got hit by a car) my Aklia was seen and when my Fiance went to pay he was given a price way above and beyond the price I was given on the phone. I called to complain and explain that their receptionist gave me miss-information. The vet that I spoke with sounded very angry at me when I did nothing wrong! The vet ended up working with me on the price (partially), but not before speaking to me in a very rude voice. Not before making me feel as if I did something wrong when I know that I did not. The call ended with my saying that I didn't want any of this trouble and that I am sorry for the misunderstanding (Even though I was given inaccurate information for the second time). I did not need to apologize but I felt bad that they vet was so upset because I am a nice person. The vet ended the call WITHOUT apologizing back, when really she should have been the ONLY one apologizing. Don't get me wrong, they seem to be very good with animals but really bad at communicating services and prices. (And apparently at customer service because I should not have been scolded, the receptionist that answered my call is the only one that should have been scolded)
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