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  • I was disappointed with the San Tan Import Service Center. After several years my trunk wouldn't close reliably any longer and the latch broke after many fights to get it to latch closed. So I decided to take my 2003 Honda Civic in to have the trunk latch replaced. After paying for the repair and loading my two young children back into the car I was excited to load my stroller into the finally closed trunk (as it had been bungeed closed for weeks). To my dismay when I went to close the trunk it bounced right back at me with the brand new latch as it had done prior to the repair. I reported to them that it was not fixed and requested that they come out and look at it again. When the technician who replaced my latch did he tried to tell me that I needed to hold my trunk in a specific manner and close it a certain way to shut it. After trying three times he finally got my lid to latch. He explained that it wasn't aligning very well and they weren't sure why. Lucky for them I had two exhausted and cranky children in tow so I didn't have the time or patience left to press the issue. Unfortunately I drove off extremely aggravated. The trunk latch definitely needed to be replaced, however the problem obviously extended beyond the latch itself. In my opinion a customer-oriented mechanic would have taken the time to analyze WHY the trunk wasn't aligning properly and fixed that as well so that the new trunk latch would actually last and not break like the previous one. It's been several months and my trunk still won't close properly on a consistent basis.
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