This is a terrible hotel. Stay some where else. We had paid for our room ahead of time. The person that paid was not present when we showed up. My name was on the room but because he was not there they would not let me in the room.
She called and verified that I am who I am and that the person who paid for the room had me on the account.
Even after that verification she would not let me in the room, so she made us cancel the room. And separately charge the room on my card.
This makes no sense. If the room has been paid for and my name is on it why are you not letting me in
If you are forcing me to put the room on my card, why are you even bothering to verify my identification and that I'm allowed in the room. This is not a tough issue.