My husband was already using Sexton when he and I married five years ago. We have always had the same tech, Paul. They have been fantastic about rescheduling when I have needed to, calling and emailing me a reminder and changing my regular time to a later one. A couple of times we have had trouble with ants. Both times our tech came back and treated for them. That is the ONLY pest problem we have experienced. Paul is courteous and goes above and beyond to provide quality service. He brings my dogs treats and is friendly with my grandchildren. The single time we had a sub, the young man tracked in mud and left a ring on the carpet from his can. Paul NEVER enters without the protective paper booties, He is always cheerful, always polite. Thanks from Ed and I for the great service, Paul. Sexton should be proud to have you on their team.