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  • I've always been a huge Jack Frost fan. Their donuts are delicious and beautiful. Unfortunately, my recent experience was not a good one. Last weekend I attempted to purchase donuts for two events. The first was a order of cannoli donuts for a birthday party and the second was a donut cake. I attempted to place these orders several times. My repeated phone calls went unanswered and when I'd stop in to place the order, the shop would be sold out and closed. When I finally went there and found them open, I was told that I could not place a cake order. The manager would have to call me. I did place the order for the cannoli donuts and paid for them in advance. Several hours later the manager called me and I placed the cake order, paying for it over the phone as required. When I arrived a few days later, they gave me the cake and informed me that I had never placed the order for the cannoli donuts. The woman who had told me this was the same one who had taken my order in person and who I had paid. She attempted to text the manager who was once again not in the shop. The manager did not answer. She then found the order and told me they weren't made. She gave me two dozen donuts, which were not the type I wanted, and told me the manager would call me. I've waited an entire week to write this review, hoping that Jack Frost would correct this issue, that I'd at least get a call from the manager and that they'd offer to make me the cannoli donuts. They have not contacted me and at this point, I doubt they will. While Jack Frost's donuts are beautiful and delicious, I don't see myself returning. Their customer service is terrible. I'm truly disappointed in them.
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