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| - Where do I even begin?
We were in a bind and had to get a car after ours broke down in Flagstaff. After giving them our budget, the salesman took us onto the back lot to show us a nice Honda Civic, only to stall us out for 45 minutes under the guise of "not being able to find the keys" Eventually they admitted that they couldn't even sell the car yet because they didn't have the pink slip. Whatever. We should have left at this point, but were in a bind, and they stalled us long enough to pull up a nice used low mileage car. We worked out pricing/trade value, and I thought we would be out the door within an hour and a half. Boy was I wrong.
After waiting in the office for 2 hours, Heather finally found the time to talk to us, and gave us the 1.5 hour pitch on all the unneeded upgrades, wasting even more of our time, and would not take no for an answer, from either myself or my girlfriend. Once my girlfriend said no and explained why many times over, she had the nerve to ask "My I ask why?" CAUSE WE SAID SO!!!
She also had a personal sob story for every one of the upgrades. I would suggest that Bell Honda should consider hiring smarter, more stable people that actually listen to their customers. After I got a bit heated, I left to cool off, and Heather brought in a male sales guy to double team my girlfriend on signing up for the upgrades. At this point, I lost it, and the sales guy had the nerve to ask "If my name is on the documents" I retorted "Is your name on the documents?" and let my girlfriend finish the deal. Heated, we left, glad it was over (or so we thought).
When our car broke down, we were traveling cross country to take my girlfriend to school. The timing could not have been worse, and we explained this IN FULL DETAIL. We also told her that we would mail the pink slip back when we got to our final location. Days later, she was calling us and asking for the pink slip, and today, two weeks later, she is calling to tell us that the loan did not go through because my girlfriend is not currently employed, and we would potentially have to give the car back.
We told this all to Heather, she did not listen, and thought she could bull her way through the loan and signing us up for a bunch of unneeded upgrades. It is amateur hour at Bell Honda, not sure what Heather learned at her little certification program she was bragging about, but it sure wasn't honesty or listening skills.
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