This is not an "Urgent Care" (and I use that term loosely) that I would ever recommend to anyone. I chose them under my insurance and my primary doctor and never even met the doctor, it was always someone else. Now that I could understand to a point however when it came time for my arthritis prescription refills, after 3 days of messages because no one was ever able to answer the phone I still never had them refilled. I am now researching a new doctor. There are many out there to chose from so do yourself a favor and look elsewhere.