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  • WORST UBER EATS EXPERIENCE EVER. Got a confirmation that our order was being prepared, after almost 10 minutes of waiting for it to be delivered (and was said on the app was on the way) a staff member called and said they don't have 2 of the 3 items we wanted. Those were orange chicken and grilled chicken teriyaki which I believe is up there on the most popular entrees. We got confused on why they'd be out of their most ordered items so we asked if they're closing (**just checked placed the order good 30 minutes before actual closing). The staff member - who was being coached by the "manager" ELLEN, said that they are closing so the chef doesn't want to cook anymore and they have to prep for tomorrow. That was totally understandable but I wish they turned off their delivery option if so. We asked if the chowmein was fresh and he said yes he just cooked it a minute ago. That was a big lie since if they were already prepping to close, why would they even bother cooking a fresh batch of chowmein? Unless all their chowmein are cooked the day before.... Bummer oh well but that's okay we'll just cancel it. OH WAIT WE CANT CANCEL IT WE HAVE TO TAKE IT TO UBER EATS. So you're telling me that you process my payment first before looking at what we ordered and then when you decide that you don't feel like cooking you tell me you can't do anything about my processed money since its under uber eats????? I worked 5 years at a restaurant too. We had grubhub, amazon eats and ubereats. We get tired at times too and decided to close a bit early on some days. BUT WE ALWAYS CATER TO CUSTOMER'S NEEDS FIRST. We see first what they want, if we have it, how fast we can cook and deliver it. Not the other way around. For such a huge corporation, this kind of service is so disappointing. Obvious lack of staff training. Specially the guy staff member being coached by the pretend manager Ellen. Try being HANGRY and literally paying for it. Ruined night. Thanks Panda Express!
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