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  • I was lured in (once again, dammit!) by the banner proclaiming a free KindleHD at xmas time... sorry this is so late. The sales lady that first sold me a wedding set a year earlier (Gloria??) was helping someone else, so we decided, or actually, she decided, we would wait for her. By that I meant, once the other sales associates were waved off by her, no one else would approach us, so we waited about 30 minutes. My initial reason for stopping was that I remembered being told during my original purchase that I could trade the original rings in for larger ones and receive the original price paid as the trade-in price. Since I wanted to see about "super-sizing" the wife's set, this was the question we waited 30 min. to ask about. Well, apparently they don't take trade-ins of their own merchandise anymore unless it is a diamond solitaire (WTF?!?!?!). She tried to play it off that it was something "new" from corporate, but after grilling her about the time frame that this change occured (meaning- it changed before my original purchase, therefore, my purchase was not grandfathered in), it became obvious to both sides that she had lied during my initial purchase. Since I purposely asked about this trade-in "feature" twice during my original purchase, to which, I was assured both times that I could trade in my original purchase, BEWARE of the shady sales tactics being employed at this location. I will take my business elsewhere from now on.
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