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  • This was our first time here and we had high hopes for this place and we wanted to love it, but it started with the customer service I had with the first employee at the beginning of the line. I asked questions and I was given short answers that were not helpful. They had zero interest to help. So because of that I decided on something that I instantly started to regret. With the growing line behind us I decided to just go with it and I thought that it would be better once more stuff was added to it. This was not the case. Although the person that was adding the toppings was polite and helpful the topping selection was not very good and it ended up looking worse and worse, then it came time for the sides I learned that I didn't have the option for a side, but my partner did because he got a wrap. I really wanted to try some of them so we decided to get them anyway and pay the extra money for them. We got my Falafel bowl and his falafel wrap along with 3 sides and water to drink which came to $29.74. We received rudeness from the cashier and we were just frustrated and annoyed by this point. We sat down to eat and noticed many employees sitting in the dining room taking breaks staring at us and other customers which was very uncomfortable for us, not professional, and also not pleasant for us. The issue with this place is that it's not made to order. It is a cafe style restaurant. The food is pre made and pretty much cold when it is put into the cups/plates/bowls, including the falafel balls. There are some that are meant to be cold and those were fine, but cold potato wedges are not okay. Cold roast veggies is not okay. The food was seasoned, but not seasoned enough also everything tasted the same. They offer vegan options and that is great, but it's not easy to customize when questions are looked over and not given clear and assertive answers. It was not a pleasant experience and we didn't enjoy the food. This place is so not worth the price.
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