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| - I frequent the Markville Hero Burger location fairly often and enjoy it thoroughly. I decided to try this location expecting similar quality, but was extremely disappointed. My first time trying this location was a number of months ago on a weekday at around 3 p.m. where there were only 2 customers eating in the restaurant and myself ordering. Yet they still managed to overcook my beef patty in my hero burger, charge me for cheese that I didn't request and miss the tomatoes in my friend's order. Fine. Maybe the chef in that day was inexperienced or having a bad day. I decide to give them another chance and was let down once again. Both my patties were overcooked and chewy again, and this time instead of adding cheese, they forgot to add some of the condiments I requested: hero sauce, ketchup, mayo and onions. To go along with that, there were 4 other customers that ordered after me, but got their burgers before me due to the lack of organization between the staff members. Once my order was hand-delivered to me, I came to the realization my order was sitting on the "preparation table" (where they put your burgers on a tray, bag, give you ketchup, etc...) for 5 minutes while I watched them deliver to the customers before me. Again, I'd like to reiterate that I love the Markville location and the product that Hero Certified Burgers put out, but it is safe to say that I will not be visiting this Hero Burger location any time soon.
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