Better than going to a dealership by far! The location is easy to get to, slow down through the area because its narrow. Extremely friendly staff, comfortable waiting area, and the coffee is free. They also have wireless internet, full cable TV, and loads of magazines to pass the time.
The mechanics/ technicians take lunch from 12-1p do not bother going early they will not start early for you :)
Your car smells wonderful, and somehow is a bit cleaner than when you go there. Good experience.