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| - Louie's Appliance accepted the work order form my home warranty company. I called and asked for an appointment as it had been more than 24 hours since they accepted without a call. I was told that I could not make an appointment until their automated service made a call out to me. I waited another 24 hours and received the call on a Saturday, and could not accept their requested appointment for the next day (Sunday). I called the store again and was able to make an appointment as soon as they could, which was Thursday. The person on the phone was less than courteous and told me "Ill call you when I am on my way, if you dont pick up, I aint coming, so you better answer your phone on Thursday" - So of course I was watching my phone all day on Thursday. No Call. My scheduled appointment time was from 3:30 to 6. At 330 I called the office, and they confirmed the appointment. At 6 I called the office to find out why no one was at my house yet and received the following: "We just closed so i can look anything up on the computer system right now, but my techs are out until 7 so one will show up. I will find out which tech it is. Click." - How would he find out which tech it is if he never requested my information like address, name, or anything? I am writing this the next day, and still... a tech has not shown up. I had to call my Home Warranty company to get another vendor to accept the work order. Read and trust the reviews for Louie's Appliance. Bad customer service, and even worse follow through.
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