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| - I want to like this place. I really do! The food can be quite good! I would have given this place 4 stars if not for the service, which has been some of the worst I have received in Champaign-Urbana. More on this shortly.
I love select dishes on the menu, but I feel like you have to know what to order. The burgers are INCREDIBLE. I never want to eat another burger that is not a mix of beef, bison, and pork. Awesome. And the fries with it are great!
As much as I enjoy the burgers, there are times that you want some variety. I know that it is trendy to include deviled eggs on a menu, but this are nothing special. However, I feel like the pretzel makes up for this. The pretzel is great and if you like your mustard with a HEAVY amount of spicy horseradish, this is for you! I also really enjoyed the pork belly, but wish it was larger than just a starter.
All of that being said, all of my recent experiences there have been a service disaster! We have enjoyed going for the Friday outdoor concert series because we can sit outside and enjoy dinner, a beer, and the music. In fact, until the service problems began we would go every week religiously. Earlier in the summer the service was not a problem. However, the past several times we have gone, we have literally had to BEG to be waited upon. Each of these times, we have arrived, been seated, and then waited for 20-30 minutes before any server came to our table to even take a drink order. We have had to ask the hostess or manager, some times several times in the same meal, to have one of the wait staff come to our table just to take an order. The last straw was when the same friend was there for TWO DIFFERENT MEALS IN A ROW (seated at an entirely different table) and she too was talking with the management to try and get someone to take our order.
The paranoid person in me worries that this lack of service is because we came with a small child. Our child is quite well-behaved in a restaurant, but we try to be courteous and go for very early dinners when we know she will not be a problem. We always try to order the full meal (drinks, dinner, dessert) up front and ask that the bill be given to us when the drinks arrive so we can make a quick get-away if necessary.
My point is that this is the one time that we actually get to go out and enjoy an adult meal and activity and I don't want it regularly spoiled by bad (or nonexistent) service, regardless of whether or not it is because I have a child with me. I have wasted this time for several weeks in a row at Big Grove and don't plan on doing so again for a long time. There are plenty of other options in the area.
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