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| - **Read this first!**
DeMarcus "Draco" McWilson was not only a phenomenal salesman within a cesspool of a dealership, but also an amazing person who I wish so strongly I could have gotten him a sale. He was no pressure, honest, worked to try to make everything perfect, and overall went way beyond what you would expect from a car salesman and I truly hope he gets the hell out of there because he deserves so much better. He is why I came back after my initial interaction at this dealership. He should be a manager because this dealership needs him.
The manager I did get, holy SHIiTake, this guy is a piece of work. His name is Jake or Josh, I cannot remember and neglected to hand me his business card.
Here is what made this trip so special in brief. I drive a Hummer H2 and it has 35" deep thread tires. Hummers are large trucks that weigh a lot with great clearance. So we are talking numbers even though I knew the price was too high to ever make it fair, to let the sale end for Draco we had to go through the numbers. After a few back and forth we were ending the discussion as we both probably knew was upon us. he mentions that the car apparently have 'many problems' for which i asked seven times about these problems and the managers would not disclose (seriously). Then comes Josh or whatever. He runs over and sits down and tells me about the car, a BMW sedan. I shall be short because he was that awful, the car could have been free and I would have to turn it down. Apparently he has owned a BMW 7 series with the 12 cylinder (which new I think is like 160k), owned 'several' 5-series, a Jaguar, a Land Rover, and more. I forget the rest because I started to think about how ridiculous this waste of my time was and I thought about asking him to email me and I will reply to him at a later convenience since this is like a Trump presidency, full of lies and a complete waste of everyone's time. Then says that a BMW will beat my Hummer any day in the snow. The 5-series has like 8" of clearance and my hummer you have to step up into. Sure. When my Hummer is caught in the Cleveland snow, I sure hope I can stop someone in a 5-series to tow me home. Then says he took his 5-series through a cornfield while hunting in the snow. I thought about taking a dump in my pants to just get up and leave. Anyways the story changes that this overpriced car won't even get fixed. The major problems would cost $2.5k to fix so it is being sold as-is, already about $2k over priced. So he continues to pressure me but I was basically waiting for him to stop self-gratifying himself while ruining any possible desire to not only buy a car but even respond to him. I tell him for the third time I am not buying that car since I could get a better one almost anywhere else and he does the world's worst hand(grab)shake and runs away. He sort of shook my wrist and then twirled around my palm, it was utterly bizarre. This has to be the worst car dealership in the planet. I firmly dislike Serpentini and Spitzer, but this is legit just the worst dealership that I have ever heard of. They deserve 1.8/5 stars. They have some great staff but the second I walked in, the managers made me feel like it would be a disaster as it was. Mind you, going back two days, I guess the head manager, Gus, was talking to Draco (right by me) saying to show me the three cars that I want to see and let me drive my favorite. Thanks Gus for letting me look at cars at a car dealership. Overall, I think you would have better luck at a police auction than you would at this place.
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