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  • Decided to have breakfast for dinner with my daughter and my grandson tonight. Pulled in at 6:00PM and there was maybe 2 or 3 tables seated in the restaurant. Thought "maybe we'll get our food pretty quickly." That was the last good thought I had for the rest of the time there. We were served our drinks fairly quickly.....that's the best part. :( We order our food....2 country omelettes (1 with no onion and change the ham to sausage) and a rooty jr. Now we wait. There is a table that came in after us with probably about 6 people and they receieved their food before us. And we're still waiting. Now I hear someone yelling that they need the rooty jr with a scrambled egg. Out comes the toast and the pancakes. Next comes the two country omelettes.....but wait! They weren't even close to a country omelette. Have no clue what they were but they had every meat possible with salsa. WRONG! Now mind you, two adults have their food (or someone;s food) and my grandson STILL doesn't have his rooty jr. We sent those omelettes back and out comes the rooty jr. And here we wait for silverware. Now we are still waiting for the correct omelettes to come out and we have no silverware for the rooty jr, pancakes or toast. The server comes back to say they re making the omelettes. I said " I need three things: 1. silverware 2. jelly 3. the pancakes are a short stack that comes with 3 not 2 pancakes." We received one fork for my grandson. Finally the two country onmelettes come out. Pancakes are now cold and still minus one. The adults still do not have silverware or jelly. Server finally comes back and I asked for silverware. My daughter informs the server that her omelette clearly has onions when we stated twice that it shouldn't have any. He suggested they make another and she declined stating she lost her appetite anyways. He then asked me if there was anything else and I stated "no. I don't even want this now." He stated "What would you like me to do about it?" REALLY? WOW! I was floored. Now mind you, I haven;t seen the manager since he seated a booth right next to us....about 10 minutes prior to the omelettes finally coming out. Server came back and asked if we needed anything and my daughter simply said "can you take this omelette off the check since it clearly was not what I ordered and I didn't touch it?" He said he would see what he could do. We got the bill.....yep, just the omelette was taken off the bill. No manager stopped by....no apologies......went to the cashier and she said "I hope your meal was great." I simply stated "no it wasn't" and SHE apologized. I had the choice.....IHOP or Village Inn......I won't be making that mistake again. I would rather go to a Waffle House. If you're short staffed or someone is in training, i can see that. Tell your patrons what is going on. For the manager to never say a word to us about the service we had, I was dumbfounded.
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